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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kevin K

Kevin K

November 25, 2024

5  out of  5
rating by Kevin K
"Without going into too much detail because my claim is still being handled, Justin Thigpen and his employees are top-notch. They are more than willing to answer any questions, Make it easy to obtain insurance that is tailored to your needs, and are happy to help if you have difficulty understanding parts of the claim process."
We responded:
"Thanks Kevin. Glad to be your source for auto insurance!"
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Nydia Rodriguez

October 10, 2024

5  out of  5
rating by Nydia Rodriguez
"Very easy online access and quick response. Great customer service and great coverage too. Thanks"
We responded:
"Thanks Nydia, so happy you joined us for your auto insurance!"
Profile photo of pedro roger

pedro roger

October 9, 2024

5  out of  5
rating by pedro roger
"Lovely .and thank you so much 👍 great job"
We responded:
"Thanks for letting us help with your auto insurance Pedro!"
Profile photo of Joe Martin

Joe Martin

October 9, 2024

5  out of  5
rating by Joe Martin
"Justin from start to finish was great to work with and made obtaining insurance incredibly easy. I usually shop online for insurance, but after my experience with him, I won’t do it any other way. Highly Recommend!"
We responded:
"Joe, so happy to help with life insurance for you. After you said others wanted you to pay hundreds per month, I'm stoked we secured a policy that fit what you wanted. Your family now has security from financial devastation if something happened to you. "
Profile photo of Amber Thornton

Amber Thornton

October 9, 2024

5  out of  5
rating by Amber Thornton
"Justin possesses extensive expertise in the insurance industry. His timely provision of a quote and assistance in transitioning our insurance resulted in nearly $1,000 in annual savings. For those seeking an exceptional insurance agent, Justin Thigpen at State Farm is highly recommended."
We responded:
"Amber, what eloquent wording, and such a joy to have you now as a customer with our office. I'm happy to have saved you $1,000 on your auto and home insurance!"
Profile photo of Ana Carmelle

Ana Carmelle

September 3, 2024

5  out of  5
rating by Ana Carmelle
"Rare to see anyone get completely 5 stars but Justin and his team deserve. I’m a single mom with a 19 year old and have been with this team for 5 or 6 years. They always either answer or super responsive. Sounds like they treat everyone with the same respect they treat me. Also I sell cars at dealerships and have called them for help when other State Farm’s agents wouldn’t answer. I could save money with someone else but not worth risking loosing the customer service and reliability I get here. Thank you Justin and team for providing excellent customer service!"
We responded:
"Ana thanks so much for the kind words. I can't control rates, but I can control how we help and support customers, so that's what we try to focus on. "
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Jenny Goguen

June 3, 2024

5  out of  5
rating by Jenny Goguen
"We switched over to Justin and his team years ago and I've been 100% satisfied with everything they handle for us (home, cars, umbrella policy and rentals). They are helpful, super quick to respond and were a huge help when I forgot to pay my insurance renewal, not once, but TWICE in the same year... :) That phone call the day after to remind me prevented me a huge headache down the road. Highly recommend!!"
We responded:
"Jenny, thank you for the review and kindness. Athena does a fantastic job keeping up with all of the renewals. We do try to keep our customers from headaches, and thanks for recognizing that. "
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Jeff Eustis

May 18, 2024

5  out of  5
rating by Jeff Eustis
"Always so friendly and helpful..."
We responded:
"Thanks Jeff!"
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Shay Johnson

May 14, 2024

5  out of  5
rating by Shay Johnson
"Everyone was extremely helpful and polite!"
We responded:
"Thanks Shay. We are so sorry about the loss of your mother, and I wish we didn't have to make a claim for these events. Please let me know if you ever need any more help. "
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Lisa Hoffmann

April 19, 2024

5  out of  5
rating by Lisa Hoffmann
"We always get great service from Justin and his staff. Changes to our policies are handled quickly and accurately. Questions are always answered clearly. We highly recommend Justin as an agent."
We responded:
"Thanks Lisa and David! We're happy you moved to the Triangle, and happy to be able to help with your insurance!"
Profile photo of Derek Versteegen

Derek Versteegen

April 17, 2024

5  out of  5
rating by Derek Versteegen
"When we moved to the area in 2008 we didn't want to switch insurance providers since we've been with State Farm for decades. Needless to say, we were hopeful that the closest agent would be someone we could trust, respect, and ideally end up considering a friend. Justin Thigpen is someone we trust, respect, and consider a friend so it should come as no surprise that I highly recommend him and his team to handle your home and auto insurance needs. We insure our home and all our cars with him/StateFarm"
We responded:
"Derek, the feeling is mutual. Thanks for trusting my office with your insurance. Much appreciated. "
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Mary Graybeal

February 28, 2024

5  out of  5
rating by Mary Graybeal
"Justin and his team are always so helpful. I highly recommend them."
We responded:
"Thanks Mary! We are thankful to be able to help with your auto, home and life insurance. "
Profile photo of Richard Robbins

Richard Robbins

February 12, 2024

5  out of  5
rating by Richard Robbins
"When I switched insurance a few years back and met with Justin, he took the time to answer all of my questions. I moved from the Triangle to the triad but kept Justin as my agent. Anytime I have questions or concerns about my policy, Justin always responds quickly and thoroughly. I would definitely recommend Justin."
We responded:
"Thanks Richard, it's a pleasure to work with you on your auto, home and umbrella insurance anwhere in NC!"
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Christopher Cavalotto

January 26, 2024

5  out of  5
rating by Christopher Cavalotto
"I can't say enough good things about Justin and his office staff. Everytime I call they all go above and beyond. Justin has taken great care of me finding me the best coverage with the best rates."
We responded:
"Chris thanks so much for allowing us to work with your home, auto and umbrella insurance here!"
Profile photo of Matthew Moreau

Matthew Moreau

January 24, 2024

5  out of  5
rating by Matthew Moreau
"Justin and his team are great to work with. If you are in need of a family oriented agent, give Justin a call."
We responded:
"Thanks Matt, it's a pleasure to work with a great family!"
Profile photo of Teresa Paul

Teresa Paul

January 12, 2024

5  out of  5
rating by Teresa Paul
"Justin and his team offer the very best in customer service. We had previously been with the same company for 30 years but decided we wanted to work with a company where we could have a local agent. We definitely hit the jackpot with Justin. He is professional, knowledgeable and just an all around great person. He also saved us a lot of money on our premiums. Highly recommend!"
We responded:
"Teresa, thank you so much for the kind words. I'm thrilled to be able to help the best attorneys in Rolesville with home, auto and property insurance. "
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Tim M.

December 14, 2023

5  out of  5
rating by Tim M.
"Justin and his agency is extremely responsive and helpful. Thoughtful service with facts and data for you to make a decision without any "enroll now" pressure."
We responded:
"Thank you Tim! Happy you help you with your property, home, auto and liability insurance. Hope you enjoy Heritage and the beautiful home. "
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John Jensen

November 27, 2023

5  out of  5
rating by John Jensen
"Very helpful and responsive to all my needs, questions and concerns. I highly recommend and would use them again if I find myself back in the area!!"
We responded:
"John thanks so much, good luck in Florida!"
Profile photo of Poul Lindegaard

Poul Lindegaard

November 14, 2023

5  out of  5
rating by Poul Lindegaard
"Justin is highly knowledgable and helpful"
We responded:
"Thank you Poul!"
Profile photo of Jessica DRAKE

Jessica DRAKE

November 9, 2023

1  out of  5
rating by Jessica DRAKE
"They let my insurance lapse without even reaching out to me. They have my email and phone number so when my soon to be EX called to tell me there was no insurance on my car I called Justin's office directly asking what do I do, I was laughed at and told "you should pay your payment on time" Nationwide now has my policy, and they're cheaper. Statefarm is great, this particular office is not recommended."
We responded:
"Hi Jessica, I'm sorry for this situation, and I'm sorry if you thought my team was unsympathetic or caring. From what I can see, you and your husband were on the same auto policy, and no one let us know that you divorced or separated. The mailing address and email address on file receive multiple notices of returned payments and cancellation dates, and in this case it looks like a jdr......@yahoo.com was used as well as the 7093 Porter Dr address. We do not have the ability to make phone calls every time someone is late or their payment is returned by their bank. In your specific situation, I was told that you wanted to only pay for one car on your policy, but with the time it would take State Farm to reinstate and separate your car off on to it's own, they would've required payment for both vehicles and it would have been complicated. In the future, please let your insurance provider know of marital status changes, and if you have multiple vehicles on a policy and want to remove yours on to its own policy, you have to have a current, non-cancelled policy, to do so. "
Profile photo of Sugey Sofía Ulloa Aparicio

Sugey Sofía Ulloa Aparicio

November 8, 2023

5  out of  5
rating by Sugey Sofía Ulloa Aparicio
"Gracias por el excelente servicio de seguro de vivienda. Me gustaría obtener un seguro para mis dos vehículos. Si tienen un agente que hable español se los agradecería muchísimo."
Profile photo of Michelle Medley

Michelle Medley

October 19, 2023

5  out of  5
rating by Michelle Medley
"I want to give a big shoutout to Justin and his team for their exceptional service. There was a time when I was having a hard time accepting the increase in my house insurance and was ready to switch to another company. However, Justin was able to convince me to stay with State Farm. He patiently explained to me the reason for the increase and answered all my questions in detail. I was impressed by his non-pressure approach and his willingness to help me. Thanks to Justin's efforts, I decided to stay with my current policy and continue to work with my agent. Justin's dedication and expertise saved my policy and my relationship with State Farm. I can't thank him enough for his outstanding service."
We responded:
"Hey Michelle, I'm happy to have helped you understand rates and why they charge what they do for home insurance. Thanks for staying with State Farm!"
Profile photo of Dawn Nuzzi

Dawn Nuzzi

October 18, 2023

5  out of  5
rating by Dawn Nuzzi
"Justin and his team are super patient and easy to work with. He takes the time to explain everything and I always know I can trust him to point me in the right direction. I remember my mortgage company had a glitch in their system causing them to think I no longer was carrying insurance on my home. Justin took the time to join in a three-way call with a rep from my mortgage company and talked him through seeing my active policy. Even my mortgage company was impressed!"
We responded:
"Thank you Dawn! I remember that phone call and these things happen, but we'll always try our best to help. Thanks for letting us handle your home and auto insurance, and for being such a great realtor!"
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Valerie H

October 18, 2023

5  out of  5
rating by Valerie H
"Justin has been our agent for many years. When I needed my car to be towed (it broke down when I was driving home ), he walked me through the process and followed up. I'm so thankful for his help during that stressful time."
We responded:
"Thank you Valerie! Stressful times are no fun and we try to make it different than just a 1-800 number. I value you and everything you do for us including help with our employees savings plans!"
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Patrick Balsley

October 18, 2023

5  out of  5
rating by Patrick Balsley
"⭐️⭐️⭐️⭐️⭐️ I’ve know Justin for 25 years and he has always been a beacon of reliability and integrity. With State Farm, his dedication to ensuring his clients get the utmost care is unparalleled. Justin seamlessly combines his vast knowledge with genuine compassion, making every interaction pleasant and informative. If you want peace of mind and top-notch service, Justin's your guy!"
We responded:
"Thanks for the kinds words my friend! Your dad taught me how to run a good business 25 years ago!"