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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Jessie Breazeale

August 24, 2023

5  out of  5 rating by Jessie Breazeale
"I never expected to have an insurance agent play such a big role in helping us with a claim, but when I called Justin for advice about some problems I was facing, he went above and beyond to help us. He was always quick to return calls and emails, and he placed numerous calls on our behalf in order to sort out some issues with repairing our home and receiving claim reimbursement. We are so grateful for his help and would highly recommend him to anyone looking for insurance coverage."

Latisha Boyd

July 28, 2023

5  out of  5 rating by Latisha Boyd
"Justin and Taylor are the epitome of above & beyond customer service! Their attentiveness, thoroughness, and willingness to ensure all of my concerns were met were the absolute reason I made the choice to switch to State Farm! I could not have made a better choice and would highly recommend anyone to consider them for the best premium rates if you’re here in Raleigh!"

Katie Brown

July 14, 2023

5  out of  5 rating by Katie Brown
"I moved to State Farm a couple years ago. They saved me a lot of money after being with Allstate for close to a decade. They are extremely responsive and always available when I call their office. Highly Recommend!!"

Devin Tsegaye

June 29, 2023

5  out of  5 rating by Devin Tsegaye
"Justin is the man! Super friendly and great customer service! Highly recommend him and his team."

Katharine Ellen

June 13, 2023

5  out of  5 rating by Katharine Ellen
"Justin and his team are always so friendly and willing to assist me with any questions/concerns I have about my policy; I have literally never had to leave a voice-mail and wait for a call back, someone always answers the phone when I call. Extremely responsive and helpful, and most importantly, personable in every way. I can't imagine being insured by anyone else. I have been with them since 2018 and not once have I ever experienced a rate increase. Have only positive things to say about Mr. Thigpen and his staff. Thank you so much for making me feel like a valued customer over the years, and here's to many more in the future!"

Subomi Atika

May 5, 2023

5  out of  5 rating by Subomi Atika
"Taylor was fantastic to work with! It was a smooth process for what is often such a stressful endeavor. Thanks Justin and team!"

James Welch

April 14, 2023

5  out of  5 rating by James Welch
"Justin and his team have served us well for many years as our local agent for a wide variety of insurance needs. Highly recommend if you like professional, responsive, and courteous folks to handle your insurance needs."

Nathan Smith

April 13, 2023

5  out of  5 rating by Nathan Smith
"Everyone I have talked too has been professional and efficient. Very responsive to my questions and always answer my call. I have auto/home/life insurance with them and have no complaints."

Adriana Valencia

April 13, 2023

5  out of  5 rating by Adriana Valencia
"Mr. Justin and his team are very professional, polite, and helpful. I truly trust them with my personal policies and commercial policies."

Jon Burns

April 12, 2023

4  out of  5 rating by Jon Burns
"I'm a long time client and Justin has always been there when I've called or needed him. Consummate professional. 5 stars!"

Lambo Oreo

March 28, 2023

5  out of  5 rating by Lambo Oreo
"I reached out to Justin for the occasional policy quotes for rental, auto or secondary home and he has always been quick to respond even though it didn't work out. But recently, my rate with another provider went significantly higher so gave Justin a call and he delivered. He is easy to work with, responsive, transparent, knowledgeable and respectful. He gave meaningful advise and strategy for the transition to State Farm. For this engagement, I am glad to report that my home, auto, and other insurance policies is now with State Farm."

Betty Wylie

March 6, 2023

5  out of  5 rating by Betty Wylie
"Justin contacted me based on our interaction 2 yrs ago when I was shopping homeowners insurance and at the time could not beat the rates I found with another company. This time he was able to beat them! He made it super easy to address via email and I am glad he contacted me because my other provider a significant rate hike I now do not have to pay!"

Danielle Vilga

March 2, 2023

5  out of  5 rating by Danielle Vilga
"Justin and his staff are the absolute best! Always friendly and extremely helpful!"

rosie bridges

February 23, 2023

5  out of  5 rating by rosie bridges
"Very smooth move first with my car than renters insurance. Very friendly and understanding."

Josh Quarles

February 23, 2023

5  out of  5 rating by Josh Quarles
"They are always so quick to respond to our emails and we really have appreciated that all the staff are so kind and helpful. I highly recommend them!"


February 22, 2023

5  out of  5 rating by Teresa
"Justin's team is always so amazing and so eager to help. His team is so nice and super knowledgeable. I've never had an agent who really seemed to care before, but I never have to worry about that now."

Maggie P

February 15, 2023

5  out of  5 rating by Maggie P
"Thank you 😊 State Farm. Justin and his crew are really nice team . 👏 Also I did get that little tool call Safe drive. Is recording my speed limits. Not that I speeding, but I think that is my challenge for more discounts. Bundle up and safe. Thank you."

Paulina Pogorzelski

February 15, 2023

5  out of  5 rating by Paulina Pogorzelski
"Justin has been my main state farm agent for over a year now. He's always so helpful. Even helped me when I was house shopping. His team is great! Everytime, answering my calls with great attitude! Forget Jake. It's Justin now. 👌"

Brandon Stanley

February 13, 2023

5  out of  5 rating by Brandon Stanley
"Always extremely friendly and helpful. Been with Justin and his team for a few years now, they always come across as genuine and eager to help me out. They make the process very easy. Definitely recommend."

Chris Tyree

February 10, 2023

5  out of  5 rating by Chris Tyree
"Justin and his team are absolutely the best to work with, very informative always willing to help"

bridget long

February 6, 2023

5  out of  5 rating by bridget long
"Couldn’t ask for better customer service! Justin has a great group that rocks! Taylor has been more than helpful and justin gets issues fixed right away! I would recommend to everyone!"

Edwin Owino

July 21, 2022

5  out of  5 rating by Edwin Owino
"Justin is diligent at what he does and was able to break down different life policies in a very simple way."


June 15, 2022

5  out of  5 rating by Sterling
"Excellent people, I've been insured with them for over 7 years.."

Jacque Griffin

March 2, 2022

5  out of  5 rating by Jacque Griffin
"No matter when I need to contact Justin at State Farm, he and his Team are 'Johnny-on-the-Spot' assisting us. It is a Very Friendly, professional atmosphere each time I visit them. They provide exceptional service via telephone also. Great Agency to work with!"

Janice Robertson

December 29, 2021

5  out of  5 rating by Janice Robertson
"This is the best auto and rental insurance. I am a senior and had a couple big name insurance. But Justin and his staff have been the best I have ever dealt with. They are very professional and appreciate me as a customer. I recommend to everyone I talk to."